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Frequently Asked Questions

Have a question about our services?

Below is a list of the most frequently asked questions. If you have a question that you feel belongs on this list, please email us, and we will certainly consider including it here for the benefit of others.

Where are you located?

Our administrative offices are located in Franklin, Indiana (USA), about 20 miles south of Indianapolis. Our servers are located in one of Softlayer's state-of-the-art datacenters in downtown Dallas, Texas.

How long have you been in the web hosting and design business?

Hostingtruth.net has been in business since July, 2003.

Do you host only church or church-related sites?

Certainly not! We eagerly assist individual believers as well as many other kinds of Christian and Christian-friendly organizations. While we certainly host many church sites, we also serve a large assortment of businesses, schools, missionaries, teachers, web designers, and lots of individuals who put up sites on various subject matter. Let us know if you would like to see some examples.

How long will it take for my domain name to become active?

The domain propogation period is anywhere from 24-72 hours.

How long will it take for you to set up my account?

Your account will be set up within six hours after your order confirmation and usually much sooner than that. We will email your account setup information to you the moment your web space is ready to go.

Do you support SSL for e-commerce and secure transactions?

Yes. All our servers are capable of 128-bit SSL certificates and secure transactions. This is important if you intend to accept credit cards online and you don't use a third-party payment processor such as PayPal or 2checkout.com. SSL certificates can be installed for just $69 per year. A dedicated IP address will also be required to install the certificate. We can provide this for an additional $2 per month. To order or for more information, please email us.

What forms of payment do you accept?

For your convenience, we presently accept Visa, Mastercard, and Discover credit cards. We will also accept checks by mail.

Do I have to renew my hosting account each month to continue service?

No. If you sign up for a monthly hosting plan and pay with a credit card, your card will automatically be charged each month. You will be notified each month as this occurs.

What if I am not pleased with my account for some reason?

We can't imagine why you would not be, but if within 30 days of placing your order with us you are dissatisfied with your Hostingtruth account for any reason whatsoever, we will gladly refund your money, no questions asked. There is absolutely no risk in trying out our services.

What are your DNS and IP addresses?

NS1.SOFTLAYER.COM – 66.228.118.8
NS2.SOFTLAYER.COM – 66.228.119.9

  • 30-day money back guarantee

    Each of our hosting plans comes with a no-risk, 30-day money back guarantee. Sign up today to try out one of our feature-rich plans. If within the first 30 days you are dissatisfied for any reason whatsoever, we'll refund your money, no questions asked!

  • Price lock guarantee

    We are pleased to be able to offer our clients a price lock guarantee. We guarantee that your hosting fee will never increase during your entire stay with us. We may increase the number of features on your hosting plan, but your cost stays the same -- always!

  • Testimonials

    "Scott, I just want to express my appreciation for you and Hostingtruth. Occasionally I deal with clients who already have hosting, and so I have to deal with their webhosts. Let’s just say that some days are better than others, and today wasn’t one of those 'better than' days … I think I have my client convinced to migrate over to you. So, thank you for all you do… consistently amazing service and support… you’re awesome!

    Kay Sharpe
    Randleman, North Carolina

    It has been a pleasure working with Hostingtruth. They have not only been successful in delivering a quality product but have also done well to make the working relationship a very enjoyable one.

    David Craig
    Spokane, Washington

    Combining efforts and ideas with Hostingtruth worked absolutely seamlessly. Hostingtruth's vision for our site was the same as ours, and it was designed just perfectly! The dedication of the technical support was absolutely superb. The commitment to the project from this service was top notch. I have already recommended Hostingtruth to a business colleague and friend, and I will continue to "spread the word"!

    Laura Simmons
    DeFuniak Springs, Florida

    Hostingtruth is a joy, both feature-wise and especially customer service-wise, not to mention the Christian emphasis.

    Teri Nelson
    Vashon, Washington

    I was really not excited about getting a new web hosting company, because my past experiences were... well, horrendous, to say the least. Hostingtruth really is the very best in Christian web hosting. I love everything about the staff - especially the fact that I never get to deal with any automated messages or delayed responses when I get stuck with something, which is often! I can say with confidence that I empathize 100% with all the testimonials I've read. Hostingtruth is different. It's God-sent. It's a blessing. Oh la la, what is the word I am looking for? There has to be one English word that captures "exceptional, wonderful, blessing, pleasantly surprising, unique efficient..." If you find that word, put it in caps lock, bold, italicized size 72 font, and voila, you have a definition for Hostingtruth.

    Paula Odhiambo
    Geneseo, New York

    Excellent service. Timely answers to all questions. Gracious attitude. What a Godsend!

    Marie Bouman
    Wilmington, Delaware

    Missionary Connection would like to extend its gratitude and thanks for Hostingtruth's spectacular services! Our organization has been looking for such a resource for a long time. We are now able to grow when we need to and can make changes so fast that our operations are not interrupted. It is obvious that the team of technical ministers at Hostingtruth.net take their call and ministry very seriously. We are very pleased with the great resource Hostingtruth has opened up to us as an international ministry. We came to Hostingtruth frustrated by other Christian web designers that just were not ready for where we needed to go. It took under one month of consultation and decision making to get our new, vastly improved site up and going with little effort on our behalf. We told Hostingtruth what we needed and they did it! The results were spectacular and much more than we expected! Thank you for answering/following G-d's call on your lives to provide professional and excellent technological services in the body of Christ!

    Becki Jenkins
    Indianapolis, Indiana

    You'll be blessed by the services of Hostingtruth. Their staff assisted me greatly and gave several recommendations that I was very pleased with. They will tailor your site to fit your desires and needs. They have proved to me that what they do is not just their job it is their ministry.

    Missionary Charlie Luther
    Independence, Missouri

    We are very pleased with the service we have received from Hostingtruth. Our ideas together with Hostingtruth's recommendations, produced a superior website. The attention to detail and fair pricing we received from Hostingtruth made our website a valuable resource for our ministry.

    Missionary Andrew Schultz
    Zambia, Africa

    I was looking to replace the web hosting company I was working with. A friend who was doing business with Hostingtruth recommended that I consider switching to this service. From day one, I found their customer service to be extraordinary, the web hosting packages great for all of my needs, and their talent and concept to design a phenomenal website to give me the presence that I needed in today's Internet market has been nothing less than AWESOME! As a result, today I hold two web hosting packages with Hostingtruth!

    A. J. Coralles
    Indianapolis, Indiana

    I am so glad I choose HostingTruth to create my website because I was able to get the professional look that I desired. Also, the quick response to communication and custom features are tremendous benefits. I highly recommend them to create and host your site.

    Evangelist Chris Miller
    Murfreesboro, Tennessee

    Top notch service at a great price! I want to take this opportunity to thank you for your commitment to quality service. Recently when I was struggling to troubleshoot a script, and e-mailed you for suggestions on where to go for help, the turn around time just blew me away. Now I know that you are not going to be able to actually solve problems for me EACH TIME a web design issue arises, but the fact that you solved MY problem is a testament of your commitment to quality service and going the extra mile!! Keep up the good work!

    John Farr
    Waverly, New York

    Hostingtruth exceeded all our expectations. We appreciated your honesty and creativity while designing our site. Jackie and I will gladly recommend you to anyone needing your service. Thanks again for the hard work and great service!

    Pete Wilson
    Brazil, Indiana

    I just want to give a big thank you for your service. Both the technical support (top notch) and the Christian environment. ...I am thrilled with having found your service. The price is right. The c-panel is great! ... I hope to continue my relationship with HostingTruth until the day the Lord takes me home.

    Jesse Martin
    Brewster, Massachusetts

    You guys are really efficient. Never seen a hosting service reply to all my enquiries so fast and promptly. Keep up the good work.

    Navin Sellappan
    Klang, Malaysia

    It looks great. I mean that. I knew you would do a first class job, but you exceeded my expectations. I can't thank you enough.

    Mike Campbell
    Greenwood, Indiana

    This last year has been quite an experience. I had no idea what was involved in building a website. I am so glad to have found your company because without you I would not be on the web. Even better, I love the idea that I can send up those messy blurbs and you make them all work together. There is a reason God gave different gifts to each of us. And as I told you, the award for mkayla.com from Christsites.com would not have happened without you and your hard work. You are a delight to work with and I do look forward to many more years with Hostingtruth.

    M'Kayla Kelly
    Hesperia, California

    I am very pleased with Hostingtruth and look forward to another year and many in the future. I do praise God for such quick help and technical advice. I am still learning many things regarding web building and look forward to sharing with others...I think Hostingtruth does great!

    Mary Lancaster
    Rodeo, California

    Hostingtruth provides the best customer support available anywhere! I know absolutely nothing about the web, but the staff at Hostingtruth have been very understanding, knowledgeable and helpful. Talking to the support staff is like talking to members of your own family!

    Ken Klein
    Wrightwood, California

    We have a very large, labor-intensive site with a forum - and my staff and I are fairly non-technical people. From the moment we moved to HostingTruth, they have worked with us "hands-on" to make sure that our needs were met and that we were able to run our site efficiently. When we accidentally blew up our entire website one evening, they came in and fixed it for us - even though the fault was our own and technically they don't have to provide support for our content-management system and forum. We owe HostingTruth.net a million thank-you's for pulling us out of that mess! It's good to know that we have a hosting service where I can simply put in a support request and get a reply back - usually within a few minutes - from someone who understands our needs and is attentive to them. Thanks Hostingtruth!

    Kay Sharpe
    Randleman, North Carolina

    We have wanted a website for a long time. Without any computer knowledge, the options available were bewildering to me. In the good providence of God, we came across Hostingtruth and what a blessing! Not only has Scott been incredibly patient and professional, but has exhibited the qualities you hope to find in a Christian businessman. We believe we have gotten far more value with Hostingtruth than we could have realistically expected from any web designer / web hosting company.

    Pastor Jonathan Thomas
    Prince George, British Columbia

    I want you to know that there are a lot of Christian hosting services but I have decided on yours because of your patience and professional manner of helping me.

    Pastor Jack Driscoll
    Mexico

    iQue bonita! I think it is wonderful! You have completely surpassed my expectations. Thank you! You really went the extra mile. I'll be passing out your info to everyone I know. The site looks beautiful.

    Jonathan Wood
    Troy, New York

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